How can we help?

Questions about your saved care, a routine, or your subscription? Email us and we'll help you find your next step.

Tell us what happened and include your iPhone model and app version if you can. Your app version is in Settings > Help & membership. Please don't send passwords, payment details, or medical records.

Manage or cancel a subscription

On your iPhone, open Settings, tap your name, then Subscriptions. Select Tendme to view your plan or cancel renewal. You can also open subscription management from Tendme's Help & membership screen.

Deleting the app or your Tendme account does not cancel your Apple subscription.

Restore your purchases

Use the Apple Account that made your purchase on your device. No Tendme account is needed. Choose Restore Purchases on the subscription screen or in Settings > Help & membership. Restoring purchases restores membership, not local care history. If access still looks wrong, email us for help.

Request a refund

Apple handles App Store payments and refund requests. Visit reportaproblem.apple.com to request a refund. Apple determines eligibility.

Your saved care and data

New users keep their name, preferences and care history on their device. Open You > Settings > Profile and choose Erase care data on this device to remove it. Deleting the app also removes local care history; it does not sync to another device or return when you restore purchases. Existing signed-in users can choose Delete account from Profile. For help with data we hold, email hello@tendme.app.

Read our privacy policy for details about how we handle your information.

Questions about a routine

Include the routine and technique name so we can find the right instructions. Tendme offers general wellness guidance for adults; support cannot provide a diagnosis or personal medical advice.