Last updated: October 3, 2026
Tendme is a guided self and partner massage app for adults, operated by theeditorcompany, LLC (Sampledtech). We are responsible for deciding how your personal information is used. This policy covers the Tendme app and website. Contact hello@tendme.app with privacy questions or requests.
Website waitlist: If you join the waitlist, we save your email address and signup date to let you know when Tendme launches. Contact hello@tendme.app to leave the list or request deletion.
Device profile and existing accounts: New users do not create or sign in to a Tendme account. An optional first name or nickname is saved on the device for greetings; it is not sent as a profile name to our servers or analytics. Existing users who remain signed in can still use their account. For those users, Supabase processes their provider identity, email address (including an Apple private relay address where used), profile and settings, and identity metadata supplied by Apple or Google, which may include a profile-image URL. New account creation and sign-in are currently unavailable.
Care information: For users without a Tendme account, your selected body areas, self or partner preferences, favorites, onboarding progress, session history, timing and completion, reminder preferences, and optional comfort check-ins are stored on your device. Weekly plans, reflections and routine suggestions use this local history and your choices. These records can reveal health or wellbeing information. We do not upload this device-only care history for account syncing. Existing signed-in users continue to store their account care information with Supabase. Saving better/same/worse check-ins is optional and requires your agreement. You > Settings > Privacy & data > Delete saved check-ins deletes responses and withdraws permission to save more until you agree again. Skipping a check-in does not create a response. We do not access Apple Health or HealthKit, workouts, heart rate, or step counts.
Usage and approximate location: Mixpanel receives app interactions such as screen views, onboarding steps, session completion, and subscription-flow events, together with a random installation identifier and technical device/app properties. Mixpanel uses the connection IP address to derive approximate location such as city, region, and country. This is not GPS location, and the app does not request device location permission. Analytics helps us understand and improve Tendme. In updated app versions, You > Settings > Privacy & data > Share usage analytics turns off future Mixpanel collection on that device. Crash diagnostics are separate. Request analytics deletion in the same screen to send us the random references for this device; account deletion alone cannot identify every unlinked installation. We do not send your account ID, name, or email in the updated analytics implementation. Earlier versions used an account identifier. Raw comfort responses, selected body-area identifiers, and search text are not intentionally included in our analytics events. Earlier versions may include a recommendation reason derived from a prior check-in.
Diagnostics: Sentry receives crash/error information, performance measurements, device/app/OS information, and technical context such as network breadcrumbs. Earlier versions linked diagnostic records to your internal account identifier; updated versions no longer explicitly attach it. Network metadata can include request paths and query information; we do not use diagnostics for advertising.
Purchases and subscriber video: Apple handles payment information. RevenueCat processes subscription status, products, transaction/receipt information, renewal and expiration details, and identifiers needed to provide, restore and support access. Device-only users have a RevenueCat customer identifier without creating a Tendme account. Our subscriber-video service verifies signed Apple purchase information and subscription status to authorize requested media. It uses a protected hash of a purchase identifier for rate limiting; infrastructure providers may process technical request logs. We also measure purchase-flow outcomes. We do not receive your full payment-card or bank details.
Support and website requests: If you contact us, we receive your contact details and the contents of your request. Please do not send medical records or unnecessary sensitive information. Hosting, authentication, and infrastructure providers also process technical request information, including IP addresses and logs, to deliver and secure the service.
We use care information to provide history, care summaries and personalized routines. This processing stays on the device for device-only profiles; existing signed-in accounts continue to use cloud storage. We use subscription and technical information to provide access, secure the service and support purchases, and usage and diagnostic information to improve reliability and the app. Your care history is not a public profile and is not shared with other Tendme users. Partner routines do not require a separate partner account; avoid entering identifying information about another person.
Our providers include Supabase (catalog, storage, server functions, and authentication and database services for existing accounts), Apple and Google (existing account authentication), Mixpanel (analytics), Sentry (diagnostics), RevenueCat and Apple (subscriptions), and website hosting and support-email providers. Operational notifications may use Discord: configured notifications contain aggregate app-activity counts or subscription product, amount, currency and environment, rather than names, email addresses or comfort responses. Providers receive information needed for their roles; Apple and Google also process information under their own policies.
We do not sell personal information or use it for cross-company targeted advertising. We do not disclose care information to advertisers. We may disclose information when required by law, to protect rights or safety, or in a business transfer subject to applicable protections. We do not make decisions with legal or similarly significant effects about you through automated processing.
Device-only care records remain on your device until you erase them or delete the app. You > Settings > Profile > Erase care data on this device removes local care records and preferences. The local care database is excluded from device backups and is not synced between devices. Restore purchases restores membership, not care history. We cannot recover device-only history from our servers. For existing signed-in users, we retain account care information to provide the service; You > Settings > Profile > Delete account removes the active Supabase account and associated profile, favorites, preferences, history and check-ins. Contact hello@tendme.app if you cannot reach these controls. Erasing local data, deleting the app or deleting an account does not cancel an Apple subscription.
Related analytics, diagnostic, support, and subscription records can require additional processing with our providers. We handle requests without undue delay and within applicable legal deadlines. Some information may be retained where required for legal, accounting, security, or dispute-resolution purposes. Backup and legally retained records may require a separate deletion or retention process with the relevant provider. We keep limited request records only as needed to complete and document privacy requests. Contact us for details about a particular request or retention period.
You can edit your local name and supported preferences, decline notifications, skip optional check-ins, erase device care records, and request deletion of an existing account. Care reminders and trial-ending reminders use local iPhone notifications with permission. Trial reminders are scheduled from the verified trial end date, two days beforehand when that date is still ahead. Cancellation or other subscription changes update the reminder when the app receives refreshed subscription information; changes made elsewhere may not reach a closed app. Contact hello@tendme.app to request access, a copy, correction or deletion of information we hold, or to ask about limiting or objecting to processing. Depending on where you live, you may have rights to portability, withdrawal of consent, restriction and appeal. We may need proportionate verification before acting. An authorized agent may contact us subject to verification. We do not penalize you for exercising applicable rights.
For California residents, the categories and purposes of information and recipients are described above. We do not sell or share information for cross-context behavioral advertising. Our website does not change its behavior in response to browser Do Not Track signals; those signals do not authorize tracking. Contact us to exercise applicable rights or ask about a request decision.
Our providers may process information in the United States and other countries, which may have different privacy laws from your location. Where required, transfers need a lawful safeguard, such as an applicable adequacy decision or standard contractual clauses. You can contact us about the providers and safeguards relevant to your information.
Where European or UK data-protection law applies, processing needs an applicable legal basis. Providing requested account and subscription services generally relies on performance of our contract; security and service administration may rely on legitimate interests; legal recordkeeping relies on legal obligations. Consent is required where applicable for optional analytics or particular uses of health-related information. A general acceptance of our terms or this policy does not replace consent where it is required. You may complain to your local data-protection authority.
Tendme is intended for people aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact hello@tendme.app so we can investigate and take appropriate action.
We update the date on this page when the policy changes. For material changes, we will provide additional notice where required. For privacy questions, requests, or appeals, email hello@tendme.app.